FAQ

 

1. How do I check on the status of my order?
Please  call us @ +91 9868175404 or email us support@packbay.com . Please do mention your order number in the email. We will respond to email inquiries within 2 working days.
 
2. Can I place order by phone?
Yes you can. Please feel free to call us at +91 9868175404  or +91 11 26642794 from Monday to Saturday between 10am-6pm and place your order.

3. Do I have to pay VAT/CST?
In accordance with tax laws, we are required to collect VAT/CST on orders shipped within India.

4. What are the payment options?
Other than for clients with established PACKBAY credit lines, present payment terms are in advance  by Credit / Debit cards, approved banking channels, Cheque/Demand Drafts etc.  or you can deposit money in our bank account-
1.Account Name : ALLESPACK SYSTEMS PVT. LTD.
2.  Account No. 017105002473  
3. Bank Name & Branch : ICICI Bank Ltd. 
Saket Branch (New Delhi). 
4. RTGS/NEFT/IFSC Code : ICIC0000171
 
5. Payment is to be made in which currency?
All prices listed on our website www.packbay.com are quoted in Indian currency (INR) only, however for foreign buyers you need to request proforma invoice in US Dollars.
 
6. Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive an email containing your consignment number.
 
7. How long does it take to receive my order?
Delivery time depends upon the distance from our warehouse to your delivery address.
Normal Delivery within 3-15 days.

8. Do you ship internationally?
We welcome all international order and our partner courier company ships across the world. If you are an international customer and wish to contact our customer service department, please call us at +91 9868175404. Our customer care representatives will also assist you in between Monday to Saturday (10am-6pm IST).

9. What is your return policy?
We provide you a worry free “ No Question Asked Return Policy” if for any reason you are dissatisfied with a purchase you made from PACKBAY, you may return the unopened merchandise in its original packing within 7 days of receiving the shipment. Please contact customer service at 09868175404 for an authorization number or complete the form on the back of the packing list before returning  the merchandise within 30 days. Customers will be responsible for shipping charges on cancelled orders. Due to their nature, Custom and Made-to-order products cannot be accepted for return unless the product was initially defective.
 
 10. What do I do with damaged, defective or missing products?
If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier.  Forward the inspection report and original packing list  to PACKBAY and we will file a claim on your behalf (and in most cases immediately replace the damaged item(s)). If a product is damaged during delivery to you via courier cargo or Speed Post, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to PACKBAY and hold the damaged materials for disposition instructions.
 
11. I am a vendor, how do I submit a product for review?
We are constantly looking for unique & great products to add to our selection. Vendors who are interested in submitting product samples for consideration are encouraged to email product images, technical and pricing information to relationship@packbay.com.
 
12. I am a Bulk Buyer?
In case you are a bulk buyer, please contact us for special pricing at support@packbay.com.